| Importance
to you |
Area of
service |
HPG
Rating |
Competitor
Rating |
|
Quality
of Service
Does our service meet your requirements? |
|
|
|
Availability
Is our product available when you need it? |
|
|
|
On-time
Delivery
Do we provide the product when requested? |
|
|
|
Broad
Product Line
Is our product line broad enough to meet your needs? |
|
|
|
Accessibility
Are we easy to reach when you need us for information? |
|
|
|
Attitude
Do we demonstrate a positive, cooperative and courteous attitude in our dealings with you? |
|
|
|
Dependability
Do we provide consistent service? |
|
|
|
Cost of
Procurement
Do our products and services meet your cost targets? |
|
|
|
Follow-Through
Do we respond to your requests for information or problem solving in a timely manner? |
|
|
